I had the opportunity to finally finish the book Verbal Judo by George J. Thompson (Dr., PhD). The premise of the book is to learn a different way of speaking to people, but meaning the same thing. Confused? Let me give an example. If you are having a conversation with someone that you do not agree with, instead of saying "You're wrong" you say "I hear you, but..."; the words seem kind and as if you are agreeing, but in reality you are not agreeing you just hear what they are saying. It's all about mannerism. You can hear what someone is saying then go on to express your own opinion without being aggressive or belittling.
Without going into too much detail, I have had the opportunity to use Verbal Judo at work, at home, and even in my writing as I introduce a new kind of character. I also use it when I get the urge to hurl my laptop or computer through the nearest window because of something that doesn't work, or if I loose a file or connection. There are tons of examples in the book, and though the writing itself could use some work, the idea is very layman's and logical. To give this book a rating of 1 to 5 stars, I give it a 4. If anyone wants to borrow a copy let me know or you can go here to buy it.